Expression of Interest: ICT Support Technician - Shepparton
On-site · Shepparton, Victoria, Australia
Job Summary
Entry-level ICT Support Technician role based in Shepparton, Victoria, working with JB Hi-Fi Education to support Victorian schools. Key responsibilities include Service Desk Level 1 and Level 2 support, assisting the Specialist Technician, providing local support for the Notebooks for Teachers and Principals Program, deploying system images (packaging, testing, updating in live environments), contributing to technical documentation, on-site installation of hardware and software, and basic server administration (password resets, printer queues, backups, network services). Emphasis on teamwork, problem solving, and excellent customer service. Ideal candidates may hold a Min Cert 4 in IT Systems Administration or similar, certifications (eg. CCNA, CompTIA), ITIL, WWCC, and are encouraged to apply even if not meeting all criteria. The role is described as entry level with in-person remote options noted as in-person in the description. JB Hi-Fi Group promotes diversity and inclusion and offers flexibility, training, and career development opportunities.
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