Express Service Writer
On-siteFlanders, Connecticut, United States
Job Summary
Receiving customers and their automobiles efficiently, communicating constantly with service technicians, and calling clients with diagnostic results and recommendations. Sell technician recommendations, assist customers at checkout, and provide prompt notifications when vehicles are washed and ready. Close all repair orders and review them with customers during pickup. Manage the loaner and rental schedule while prioritizing assignments, multitasking, and adapting to daily changes under pressure. This role supports Reynolds' Subaru's vibrant work environment focused on ethics, excellence, and teamwork, offering a path for growth in the automotive industry with comprehensive benefits including 401(k), medical, and paid training.
Required Qualifications
- Professional attitude
- Strong communication skills
- Listening skills
- Phone skills
- Ability to prioritize assignments
- Multi-tasking ability
- Detail-oriented
- Ability to adapt to changes in daily tasks
- Ability to work under pressure
- Team player
- Organized
- Structured
- Self-motivated
- Reliable
- Intermediate Word skills
- Intermediate Excel skills
- Data entry skills
Desired Qualifications
- Previous customer service experience
- Previous experience in the automotive industry
- Self-starter mentality
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