Express Service Advisor

Oversee service orders and drive lane flow while distributing work efficiently among technicians. Take ownership of the customer experience by answering technical questions, ordering parts, and maintaining the Customer Success Index at company standards. Provide concierge support for owner inquiries and supervise training for the service department. Assist in diagnosing vehicle problems and administer warranty claims while ensuring compliance with laws and policies. Maintain positive relationships with factory representatives and foster strong employee relations.