Express Service Advisor

Greet customers, listen to their concerns, and build a strong, trusting relationship while acting as the liaison between clients and the service department. Explain repair and maintenance options, provide cost estimates, and obtain customer approval for repairs. Coordinate service appointments, manage warranties, and ensure efficient workflow by communicating repair progress and timelines to clients. Translate customer problems into clear instructions for technicians, write accurate repair orders, and follow up after service to ensure satisfaction. Serve as the central point of contact between the customer, service manager, technicians, and parts department. Maintain ASE certifications and a valid driver's license. Haley Chrysler Dodge Jeep Ram values strong communication and technical knowledge to handle customer stress and build long-term loyalty.