Express Service Advisor
$21,600–$42,000 year
On-siteHouston, Texas, United States
Job Summary
Greet service department customers promptly and courteously, then listen to each customer to clearly articulate maintenance service needs to techs. Provide accurate estimates of repair and maintenance costs, review and explain repairs with customers, and walk clients to their vehicles to ensure satisfaction prior to departure. Upsell recommended or additional services using low-pressure, high-integrity methods while selling and managing extended pre-paid maintenance services. Follow up on each repair, keep customers informed of progress, and notify them when vehicles are ready for pickup. Handle minor customer concerns and complaints, keeping the Service Manager informed of all problems and potential issues. Maintain Customer Satisfaction Index scores in accordance with dealership standards.
Required Qualifications
- Great Customer Service
- Generate Sales
- Natural knack for pleasing people
- Comfortable greeting customers
- Comfortable scheduling appointments
- Comfortable acting as a liaison between customers and service techs
- Expertise in the art and science of customer service
- Attitude of greeting service department customers promptly and courteously
- Ability to listen to customers
- Ability to clearly articulate maintenance service needs to techs
- Ability to upsell recommended/additional services using low-pressure, high-integrity methods
- Ability to provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Ability to follow up on repairs and keep customers informed of progress
- Ability to sell and manage extended pre-paid maintenance services
- Ability to notify customers when vehicles are ready for pick up
- Ability to review and explain repairs and associated costs with customers
- Ability to walk clients to their vehicles to ensure customer satisfaction
- Ability to handle minor customer concerns and complaints
- Ability to keep Service Manager informed of all problems and potential problems
- Ability to maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
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