Express Service Advisor - AutoNation Ford Littleton
$42,864–$66,720 year
On-site · Littleton, Colorado, United States
Job Summary
Service Advisor role at AutoNation Ford Littleton focusing on delivering an exceptional customer experience and driving loyalty. Responsibilities include setting, confirming and preparing for appointments; meeting or exceeding targeted sales goals and customer satisfaction; greeting customers; determining vehicle needs via walk-arounds, inspections, and test drives; using a consultative selling process to plan ongoing maintenance; producing repair orders with cost and time estimates; coordinating with technicians and parts to ensure timely work; following up with customers on status and satisfaction; leveraging technology and product knowledge to help customers.
Required Qualifications
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
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