Export Manager - Ocean Freight
On-siteHamburg, Hamburg, Germany
Job Summary
Lead, support, and develop the Ocean Export team while planning, coordinating, and overseeing daily export operations. Assign priorities to ensure efficient, reliable, and customer-focused service delivery. Manage export arrangements with shipping lines, clients, and suppliers, handling correspondence, bid requests, credit collection, and documentation including export licenses and customs declarations. Ensure all activities comply with applicable regulations, tariffs, and legal requirements while maintaining up-to-date knowledge of restrictions. Resolve challenging client situations professionally by identifying solutions and compliance recommendations. Train, coach, and monitor employee performance, addressing conduct matters and handling team-related issues. Contribute to the marketing and development of Ocean Export services and the growth of the procurement segment.
Required Qualifications
- A Bachelor's degree, preferably in International Business Administration, Finance, Economics or a related field
- At least five years of relevant experience within freight forwarding, Ocean Freight, procurement or a related field
- At least five years of supervisory or management experience
- Strong knowledge of Ocean Export operations, processes and documentation
- Strong leadership skills and the ability to motivate, support and develop a team
- A proactive and solution-oriented mindset
- Excellent communication and interpersonal skills, with the confidence to communicate effectively at all levels of the organization
- The ability to remain organized and effective in a fast-paced and sometimes demanding environment
- Strong attention to detail and the ability to manage multiple priorities
- A collaborative approach and the ability to work effectively with colleagues, clients, shipping lines, suppliers and senior stakeholders
- Good working knowledge of Microsoft Office, including Word, Excel, PowerPoint and Access
- Professional certifications where required for the relevant area of responsibility
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