Export Customer Solutions Operator
On-siteCannock, England, United Kingdom
Cannock, England, United KingdomOn-siteFull TimeSenior LevelLogistics ServicesEnterprise
Full TimeSenior LevelEnterpriseLogistics Services
Job Summary
Coordinate and manage nightly export, transport, and import operations between 18:00 and 02:00, planning trailer loads and processing customs documentation including CMRs, invoices, and EDI transmissions. Investigate shipment discrepancies, damages, and customs issues while maintaining accurate data in the TMS and ASM Sequoia system. Produce operational reports, facilitate handovers, and liaise with network partners to ensure regulatory compliance and on-time departures. Contribute to continuous improvement by supporting efficient freight operations and participating in compliance training.
Required Qualifications
- Existing experience in export road freight
- Strong organisational skills
- Administrative skills
- Experience using transport management and operational systems
- Strong attention to detail
- Ability to work independently
- Proactive approach to identifying and resolving issues
- Working knowledge of customs procedures
- Working knowledge of international freight movements
- Effective communication skills
- Ability to liaise with multiple stakeholders
- GCSE or equivalent in English
- GCSE or equivalent in Math
Desired Qualifications
- ETSF/customs warehousing knowledge
- ASM Sequoia system knowledge
- Other languages
- Proficient in Microsoft office (Word / Excel / Teams / Outlook)
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