Explora Journeys Private Ambassador
On-siteGeneva, Illinois, United States
Geneva, Illinois, United StatesOn-siteFull TimeMasters DegreeEnterprise
Full TimeMasters DegreeEnterprise
Job Summary
Manage individual guest requests via phone, email, social media, and chat while proposing personalized travel itineraries including hotels, transfers, and onboard experiences. Guide guests through every booking step, convert leads via sales campaigns, and meet monthly, quarterly, and annual sales targets. Accurately document all interactions in Salesforce and maintain strong relationships with the Explora Experience Centre to ensure seamless service delivery. This in-office role in Fort Lauderdale requires US work authorization and occasional extended hours, evenings, and weekends.
Required Qualifications
- Minimum of 1 year in sales
- Exceptional communication skills
- Proven track record in sales
- Ability to handle all individual guests' requests via phone, email, social media, and chat
- Ability to contact and convert leads via sales campaigns
- Ability to meet and exceed monthly, quarterly and annual sales targets
- Expert knowledge of Explora Journeys' products and brand
- Strong command of CRM systems (e.g., Salesforce)
- Strong command of Microsoft Office Suite
- Familiarity with reservation booking systems
- Willingness to occasionally work extended hours, evening and weekends
- US Passport or US Permanent Residents
- Ability to tailor messaging to diverse audiences
- Creative and resourceful problem solver
- Commitment to upholding the highest standards of professionalism and integrity
Desired Qualifications
- 2+ years in sales
- Previous experience in luxury hospitality or the cruise lifestyle sector
- Demonstrated success in consistently meeting or exceeding sales targets
- Ability to nurture and maintain long-term guest relationships
- Familiarity with Seaware
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