Expert, TFB Chat - Nashville | On Site |
$42,152–$76,038 year
On-siteNashville, Tennessee, United States
Job Summary
Respond to web inquiries from existing and prospective business customers, gathering needs and directing leads to Virtual Business Sales, Enterprise, SMB field sales, retail, or customer care. Manage two or more live chats simultaneously while conducting real-time fraud vetting via web search, Secretary of State, Salesforce, phone validators, and customer websites. Set appointments for Account Executives and Business Telesales Representatives, then follow up to ensure smooth transitions and complete lead entry in Salesforce. Requires high school diploma, 2-3 years of customer service experience, strong writing proficiency at 45 words per minute, and ability to work in a dynamic environment. Base pay ranges from $29,506 to $53,227 with target incentives up to $76,038.
Required Qualifications
- High School Diploma/GED
- At least 18 years of age
- Legally authorized to work in the United States
- Organization and Task Management
- Communication and Collaboration
- Writing Proficiency
- Technology
Desired Qualifications
- 2-3 years customer Service Experience
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