Expert ServiceNow
On-siteParis, Île-de-France, France
Paris, Île-de-France, FranceOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Recueillir et analyser les besoins métiers, concevoir les solutions fonctionnelles et techniques, puis paramétrer et développer les modules ServiceNow. Participer aux projets de migration ou de refonte de plateforme tout en garantissant la qualité, la performance et la maintenabilité des solutions. Accompagner les équipes métiers et techniques, produire la documentation et assurer le transfert de compétences. Contribuer à l'amélioration continue de la plateforme, notamment via la conception d'architectures techniques et fonctionnelles, l'intégration avec des applications tierces et l'automatisation des processus.
Required Qualifications
- Significant experience with ServiceNow
- Mastery of at least one or more ServiceNow modules
- Autonomy
- Rigorousness
- Solution-oriented mindset
- Comfort in environments involving numerous stakeholders
- ITSM domain knowledge
- ITOM domain knowledge
- CSM domain knowledge
- HRSD domain knowledge
- SPM domain knowledge
- SecOps domain knowledge
- ServiceNow configuration and development skills
- JavaScript skills
- Glide API skills
- Flow Designer skills
- IntegrationHub skills
- Workflow design skills
- Process automation skills
- Integration with third-party applications and tools
- Data recovery and migration skills
- Role, rights, and permissions management skills
- ServiceNow service catalog implementation skills
- Technical and functional architecture design skills
- Experience with complex and multi-entity environments
Desired Qualifications
- ServiceNow certifications (CSA, CAD, CIS, CTA, or CMA)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.