EXPERT SERVICE CLIENT - CDI TEMPS PARTIEL H/F 8H
$22,400–$22,400 year
On-siteNiort, Nouvelle-Aquitaine, France
Job Summary
Manage in-store customer service from greeting to after-sales, creating personalized shopping experiences by optimizing product availability and streamlining checkout processes. Act as a trusted advisor to diagnose client needs, offering tailored solutions for financing, accessories, and loyalty programs while resolving complex issues with patience. Ensure smooth customer journeys through proactive problem-solving and clear communication, transforming every visit into a memorable interaction. Earn a fixed monthly salary of 22,400 € plus annual bonuses, quarterly interest premiums, and employee participation.
Required Qualifications
- Experience in customer service
- Customer service skills
- Relationship skills
- Organization skills
- Reactivity
- Empathy
- Curiosity
- Analytical mind
- Ability to remain calm in unexpected situations
- Pedagogy
- Ability to find positive solutions
- Ability to create links
- Ability to transform complex situations into customer satisfaction and loyalty
- Experience in commerce
- Ability to create a personalized customer experience
- Ability to optimize product availability
- Ability to create a solution adapted to the client's real usage
- Ability to manage flows and cash register
- Ability to guarantee a fluid and seamless experience
- Ability to listen to clients
- Ability to reassure clients
- Ability to accompany clients from entry to after-sales
- Ability to propose complete solutions including financing, loyalty, accessories, and adapted services
- Ability to diagnose needs
- Ability to ensure after-sales service (SAV)
- Ability to resolve requests with pedagogy
- Ability to turn every unexpected event into a possibility
- Ability to create a link
- Ability to transform every complex situation into satisfaction and customer loyalty
Desired Qualifications
- Background in commerce
- Experience in customer service
- Willingness to offer the best in-store experience
- Ability to create an immediate and warm contact
- Ability to fluidify the journey of interlocutors
- Ability to understand client needs quickly
- Ability to propose solutions that truly correspond to clients
- Ability to create a connection
- Ability to find a positive outcome
- Ability to transform every complex situation into satisfaction and customer loyalty
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