Expert, Quality
On-site · Lahore, Punjab, Pakistan
Job Summary
Own and manage rider quality metrics across hiring, onboarding, and operational readiness. Drive lead conversion performance by optimizing recruiter follow-ups and applicant engagement throughout the hiring journey. Monitor and improve rider retention through onboarding effectiveness and lifecycle engagement. Track and optimize cost per hire (CPH) while achieving recruitment targets within budget. Develop and maintain KPI dashboards and operational reports related to hiring quality, retention, conversion rates, productivity, and rider performance. Analyze operational and recruitment data to identify trends, inefficiencies, and opportunities for improvement. Collaborate closely with recruitment, operations, and hub teams to improve rider quality and ensure process compliance. Support process improvement initiatives focused on operational efficiency, hiring effectiveness, and rider experience. Coordinate with stakeholders to ensure smooth execution of hiring campaigns, onboarding activities, and retention initiatives.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or a related field
- 2+ years of experience in operations, recruitment analytics, rider operations, quality management, or workforce management
- Experience in logistics, mobility, delivery, or gig-economy operations is preferred
- Strong understanding of hiring funnels, lead management, conversion tracking, and rider quality metrics
- Experience in KPI reporting, operational analysis, and performance monitoring
- Proficiency in Microsoft Excel, Google Sheets, or data reporting tools for analysis and dashboard management
- Strong analytical and problem-solving skills with the ability to identify operational gaps and recommend actionable solutions
- Ability to manage multiple stakeholders and coordinate effectively across recruitment and operations teams
- Good communication and presentation skills
- Experience in retention analysis, workforce planning, and operational performance management is preferred
- Ability to work in a fast-paced environment and manage multiple priorities effectively
- Proactive mindset with strong ownership and execution capabilities
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