Expert Customer Success Manager – Retail Media (all genders)
HybridHamburg, Hamburg, Germany or Grafton, Wisconsin, United States
Job Summary
Translate campaign and performance data into actionable recommendations and long-term growth strategies for key fashion brand partners. Serve as the go-to expert for the Retail Media platform, advising on attribution models, algorithms, KPIs, APIs, data exports, and new product features. Enable Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions. Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings. Gather customer feedback and market insights to define product requirements in collaboration with the Commercial Development team and drive the adoption of new products across the partner portfolio. Requires a degree in Business Administration, Marketing, or E-Commerce, 5+ years of experience in Retail Media or Platform Consulting, and fluency in English and German.
Required Qualifications
- Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification
- 5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, Platform Consulting, or Account Management
- ideally within the fashion or lifestyle industry
- Strong analytical mindset with a high affinity for data and the ability to translate performance metrics into clear, actionable business recommendations
- Excellent communication, presentation, and storytelling skills with experience explaining complex platform concepts to a variety of stakeholders
- Strong stakeholder management skills, a solution-oriented mindset, and a passion for enabling teams and building long-term customer relationships
- Deep understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and Meta
- Fluent in English and German
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