EXPERIENCED SERVICE DEPARTMENT BDC REPRESENTATIVE
On-site · Huntersville, North Carolina, United States
Job Summary
As an Experienced Service Department BDC Representative, you will serve as the primary point of contact for customers seeking service appointments, ensuring a smooth experience from inquiry to service completion. You will handle incoming service calls, schedule appointments, follow up on vehicle service status, maintain detailed customer records, and collaborate with service staff to maximize customer satisfaction. Essential skills include strong communication, organization, and customer service orientation.
Required Qualifications
- Ability to manage multiple tasks and prioritize effectively.
- Customer service oriented with a positive and professional attitude.
- Reliable transportation to and from the dealership.
Desired Qualifications
- Experience in automotive service department customer care or related field preferred.
- Proficiency with phone systems and dealership CRM software a plus.
- Strong organizational skills with attention to detail.
- Excellent communication and interpersonal skills.
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