Experienced Service Advisor Kia of Wesley Chapel

Greet customers promptly, answer incoming calls via phone, text, and email, and communicate effectively regarding work status. Listen to inquiries, identify service needs, resolve concerns, and sell additional services when appropriate. Estimate costs and completion times, coordinate repairs to ensure right-first-time completion, and obtain written approval on all repair orders. Inspect finished orders for accuracy and legibility, document changes, and eliminate surprises by reviewing charges. Meet OEM Customer Satisfaction Index expectations, track repeat versus first-time customers, and contact clients for appointment reminders and maintenance alerts.