Experienced Service Advisor (BMW)
On-siteBrooklyn, New York, United States
Brooklyn, New York, United StatesOn-siteFull TimeLicense Or CertificationEnterprise
Full TimeLicense Or CertificationEnterprise
Job Summary
Coordinate customer vehicles for servicing, write repair orders, quotes, and invoices, and qualify client concerns for technician review. Provide customer support via phone and face-to-face interactions while promoting vehicle parts and accessories. Estimate costs and time for work, obtain client approval for all remedial tasks, and maintain continuous contact to ensure smooth delivery. Keep clients informed of repair status through phone, email, and in-person updates, taking meticulous notes on all communications. Work full-time Monday through Saturday with one day off, including Saturdays and some late nights.
Required Qualifications
- Prior experience as a service advisor or service writer
- Above-average phone and communication skills
- Positive, upbeat attitude
- Ability to communicate technical information in non-technical terms to clients
- Ability to evolve and adapt to changing business needs
- Valid driver license
- Availability to work Saturdays and some late nights
Desired Qualifications
- Experience promoting vehicle parts and accessories
- Experience with diagnostic technology
- Excellent follow-up and follow-through skills
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