Experienced Service Advisor (60353)
On-siteCornelius, North Carolina, United States
Job Summary
Schedule appointments, greet customers, and perform walkarounds while utilizing the e-Advisor tool and AutoPoint to ensure high usage rates. Execute service SOPs, present soft sale menu items, and inform clients of open recalls or promotions. Estimate repair costs, enter itemized estimates, and explain services to gain customer understanding. Collaborate with technicians to identify maintenance needs, track repair progress, and conduct comprehensive re-delivery checks. Update open repair orders daily in Reverse Risk and review satisfaction surveys with the service manager. Establish positive relationships, meet dealership production standards, and maintain professional appearance.
Required Qualifications
- Experience as a Service Advisor is preferred
- Sales experience
- High school diploma or equivalent
- Professional personal appearance
- All applicants must be authorized to work in the USA
- Applicants must pass pre-employment testing, including background checks, MVR, and drug screen
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.