Experienced Lead Hostess - Competitive Compensation
On-siteMiami, Florida, United States
Job Summary
Manage the reception team by ensuring punctual attendance, enforcing uniform standards, and conducting on-site inductions covering paperwork and reservation reports. Execute efficient guest registration, seating, and booking allocation while maintaining accurate logs and communicating special attention details to management. Handle incoming calls and emails, report guest complaints, and ensure immaculate menu cleanliness. Maintain comprehensive knowledge of daily covers, menu items, pricing, and table capacities to maximize occupancy. Update client profiles and ensure dietary requirements are accurately conveyed to the kitchen. Complete weekly stationary requisitions and log all information confidentially.
Required Qualifications
- SevenRooms, OpenTable Experience Required
- Prior experience in customer service or hospitality (restaurant front desk/host experience required)
- Ability to grasp, lift, move, or push goods weighing up to 25 pounds
- Ability to remain in a stationary position for 8 or more hours during a shift
- Ability to navigate between tables, corners, and other tight restaurant spaces
- Moderate handling of trays and lifting as part of daily tasks
- Ability to work in an environment with varying noise and lighting levels
Desired Qualifications
- Friendly, calm under pressure, and excellent at multitasking
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Reliable and punctual
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