EXPERIENCED HOTEL Front Desk Supervisor
$39,520–$43,680 year
On-siteCollege Park, Maryland, United States
College Park, Maryland, United StatesOn-siteFull Time$39,520–$43,680 yearSmall
Full TimeSmall
Job Summary
Lead the front desk team with confidence, ensuring smooth daily operations from check-ins to check-outs. Resolve guest issues with a solutions-first mindset and train staff to deliver standout service. Monitor performance metrics, handle cash and system audits, and collaborate with housekeeping and engineering for seamless experiences. Work evenings, weekends, and holidays in a 24/7 environment while maintaining brand standards.
Required Qualifications
- 2+ years of front desk or guest services experience
- hotel experience
- 1+ year in a supervisory or leadership role
- Strong communication and conflict resolution skills
- Familiarity with property management systems (Opera, OnQ, or similar)
- Flexibility to work evenings, weekends, and holidays
- A polished presence, professional demeanor, and guest-first attitude
- Passion for hospitality and a drive to grow
- Must comply with all hotel-established work rules, procedures, and policies
Desired Qualifications
- natural leader
- sharp eye for detail
- sixth sense for guest needs
- thrive in high-energy environments
- keep cool under pressure
- bring a polished edge to every interaction
- elevate the standard
- Lead the front desk team with confidence, clarity, and charisma
- Ensure smooth daily operations—from check-ins to check-outs and everything in between
- Resolve guest issues with empathy, urgency, and a solutions-first mindset
- Train, coach, and inspire team members to deliver standout service
- Monitor performance metrics and maintain brand standards
- Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
- Handle cash, billing, and system audits with precision and integrity
- Be the go-to for guests, team members, and leadership alike
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