Experienced Customer Support Officer-2
On-siteBayan Lepas, Penang, Malaysia
Job Summary
Enter data according to the Export Standard Operating Procedure and create Quick Bookings in the Cargo Wise system. Register Consols, proceed with issuance of Shippers instructions, and respond to queries while checking completed work for accuracy. Proactively communicate with stakeholders via email, maintain confidentiality, and explore process improvements through the Continuous Improvement initiative. This role requires a Diploma or equivalent, MS Office proficiency, and strong attention to detail. Applicants must be entitled to work in Malaysia and undergo pre-employment checks. Join a global logistics network spanning 150 countries, supporting food, fuel, medicine, and rescue services with a bold vision to expand worldwide reach.
Required Qualifications
- Minimum with Diploma in any related field or equivalent
- Must be entitled to work in Malaysia
- Willingness to undertake pre-employment checks including a criminal history check and medical
Desired Qualifications
- Experience in Freight Forwarding
- Proven data entry working experience
- Familiarity with MS Office
- Typing speed and accuracy
- Proficiency in both spoken and written English
- Attention to details and accuracy
- Desire to learn and grow
- Flexibility of thought and action
- Sound integrity and disciplined
- Ability to work with others in a collaborative team environment as well as independently
- Ability to take responsibility and ownership of tasks and projects
- Willingness to share ideas and knowledge
- Customer orientated, good people skills and able to work with people at all levels
- Good motivation, team building and influence skills
- Able to work independently and under pressure with minimum supervision
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