Experienced Customer Service Technical Support Specialist
On-site · Berlin, Connecticut, United States
Berlin, Connecticut, United StatesOn-siteFull TimeMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
The Customer Service Technical Support Specialist provides technical support for products, manages customer inquiries through calls, chats, and emails, while performing root cause analysis and coordinating between customers and production personnel.
Required Qualifications
- 3-5 years experience in a customer facing role
- Strong analytic and logical problem-solving skills
- Hands on Mechanical aptitude with Installation experience
- Strong listening and interpersonal skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Outlook, Word, and Excel
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