Experienced Call Center Trainer
On-sitePasig City, Metro Manila, Philippines
Pasig City, Metro Manila, PhilippinesOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Facilitate new hire training, soft skills, product/process, and systems training while designing and updating training materials, manuals, and e-learning content. Conduct training needs assessments, evaluate effectiveness using assessments and performance data, and provide post-training coaching to agents and team leads. Collaborate with QA and Operations to align training with performance goals and maintain accurate records for internal stakeholders. This Experienced Call Center Trainer supports onboarding and upskilling across multiple client campaigns within MCI's fast-growing BPO operations.
Required Qualifications
- 3+ years of experience as a trainer in a BPO or contact center
- Strong facilitation and communication skills
- Experience with LMS platforms and virtual training tools
- Knowledge of adult learning principles and instructional design
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background and/or security investigation
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