Experienced Call Center Trainer
On-siteLas Cruces, New Mexico, United States
Job Summary
Facilitate new hire training, soft skills, product/process, and systems training while designing and updating training materials, manuals, and e-learning content. Conduct training needs assessments and recommend learning solutions, then evaluate effectiveness using assessments, feedback, and performance data. Provide post-training coaching and support to agents and team leads, collaborating with QA and Operations to align training with performance goals. Maintain accurate training records and generate reports for internal stakeholders. This role requires 3+ years of experience as a trainer in a BPO or contact center, strong facilitation skills, and knowledge of adult learning principles.
Required Qualifications
- 3+ years of experience as a trainer in a BPO or contact center
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Strong facilitation and communication skills
- Experience with LMS platforms and virtual training tools
- Knowledge of adult learning principles and instructional design
Additional Requirements
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
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