Experienced Call Center Manager
On-siteSavannah, Georgia, United States
Savannah, Georgia, United StatesOn-siteFull TimeSenior LevelBachelors DegreeLarge
Full TimeSenior LevelBachelors DegreeLarge
Job Summary
Oversee daily contact center operations, ensuring KPIs and SLAs are consistently met while managing workforce planning, scheduling, and resource allocation. Lead and mentor supervisors, team leads, and support staff to drive employee engagement, retention, and professional development. Analyze performance data to implement strategies for improvement and collaborate with clients to align on goals, expectations, and service delivery. Ensure compliance with company policies and client requirements in a high-volume environment.
Required Qualifications
- Bachelor's degree in business, Operations, or a related field
- 5+ years of experience in a contact center, with at least 2 years in a management role
- Strong leadership, analytical, and communication skills
- Proficiency in contact center tools, CRM systems, and reporting platforms
- Experience managing multiple teams or campaigns
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background and/or security investigation
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