Experienced Call Center Client Services Manager
On-siteLas Cruces, New Mexico, United States
Job Summary
Serve as the primary point of contact for assigned client accounts, conducting regular business reviews and performance presentations. Monitor service delivery to ensure adherence to SLAs and KPIs while collaborating with operations, QA, and training teams to resolve issues. Identify opportunities for account growth and service improvement, managing client onboarding, transitions, and change requests. Track and report on client satisfaction and feedback to deliver data-driven insights. Complete a full application including screening questions and a pre-employment test. Must be authorized to work in the country of employment and willing to submit to a Level II background check, drug screening, and security investigation.
Required Qualifications
- Bachelor's degree in Business, Communications, or a related field
- 3+ years of experience in client services or account management in a BPO
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Strong relationship management and communication skills
- Ability to analyze data and present insights to clients
- Experience managing multiple client accounts
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
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