Experienced Call Center Client Services Manager
On-siteSan Fernando, Central Luzon, Philippines
San Fernando, Central Luzon, PhilippinesOn-siteFull TimeBachelors DegreeLarge
Full TimeBachelors DegreeLarge
Job Summary
Serve as the primary point of contact for assigned client accounts, conducting regular business reviews and performance presentations. Monitor service delivery to ensure adherence to SLAs and KPIs, then collaborate with operations, QA, and training teams to resolve issues. Identify opportunities for account growth and service improvement while managing client onboarding, transitions, and change requests. Track and report on client satisfaction and feedback to support data-driven insights and account growth. Manage multiple accounts while delivering consistent service delivery within the contact center.
Required Qualifications
- 3+ years of experience in client services or account management in a BPO
- Strong relationship management and communication skills
- Ability to analyze data and present insights to clients
- Experience managing multiple client accounts
- Bachelor's degree in Business, Communications, or a related field
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation
- Must be willing to submit to drug screening
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