Experienced BDC Representative
On-siteHouston, Texas, United States
Job Summary
Receive inbound sales calls and leads, identify client needs, and schedule appointments with Sales Associates. Place outbound calls to potential leads, confirm appointments prior to the date, and address cost or warranty concerns. Mailing marketing letters to provided leads and following up post-visit to ensure customer satisfaction. Interact daily with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers. Utilize social media platforms including Facebook, Twitter, Instagram, and Snapchat, and post videos on YouTube. Proficient in text messaging and capable of reading instructions to manage dealership operations.
Required Qualifications
- High school diploma or equivalent
- Must have dealership experience
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
- Excellent Social Media Skill: Facebook, Twitter, Instagram, Snapchat
- Proficient in Text Messaging
- Able to use YouTube for Video Posting
- High School Diploma or GED
- one to two years related experience and/or training
- equivalent combination of education and experience
- Looking for candidates with dealership experience
- experience with subprime
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