Experienced Auto Glass Technician

Job Summary

Required Qualifications

• •High School Diploma GED/Equivalent
• •Valid state-issued driver's license
• •Any other license(s) (as required by federal, state and local laws) to operate a company vehicle
• •Safelite SafeTechTM certification
• •Must be 18 years of age or older
• •Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• •Ability to stand for extended periods, work in tight spaces, bend and twist body
• •Ability to use a variety of hand tools and power tools safely and effectively
• •Ability to operate a motor vehicle in accordance with all federal, state and local laws
• •Agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
• •Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• •Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the Safelite Way of Fitting
• •Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
• •Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
• •Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• •Ability to read, write and interpret the English language and technical directions
• •Ability to communicate orally (via phone) and written (via computer or other electronic means)
• •Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• •Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)
• •Pre-employment screenings, including background checks and/or drug screenings
• •Attestation of COVID-19 vaccination status

Desired Qualifications

• •Safelite training
• •Industry-leading tools and technology knowledge
• •Experience completing repairs, replacements and recalibrations in the shop and on the go with Mobile Glass Shop offerings
• •Ability to provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service
• •Ability to clean customer vehicles after every job
• •Ability to recalibrate automotive safety systems, including trouble-shooting and completing diagnostic testing
• •Proficiency in operating Safelite's tools and technologies, including: True Seal, Ezi-WireTM, Glass Table System (GTS), chemicals (as required bv the Safelite Way of Fitting), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology
• •Ability to safely operate company and customer vehicles throughout the workday
• •Ability to communicate with all scheduled customers in-person, via text, and on the phone
• •Ability to present, promote and sell Safelite promotional items and services to customers
• •Ability to maintain professionalism and passion for providing outstanding customer service and exceeding customer expectations
• •Ability to communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers
• •Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• •Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the Safelite Way of Fitting
• •Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
• •Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
• •Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• •Ability to read, write and interpret the English language and technical directions
• •Ability to communicate orally (via phone) and written (via computer or other electronic means)
• •Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• •Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)