Experienced Auto Glass Technician
$55,120–$73,320 year
On-siteHonolulu, Hawaii, United States
Honolulu, Hawaii, United StatesOn-siteFull Time$55,120–$73,320 yearLicense Or CertificationEnterprise
Full TimeLicense Or CertificationEnterprise
Job Summary
Provide all vehicle glass repair, replacement, and recalibration services at Safelite Shops or Mobile Glass Shops, focusing on safety, quality, and exceptional customer service. Clean customer vehicles after every job and troubleshoot automotive safety systems using diagnostic tools and company technology. Operate Safelite's handheld Mobile Resource Management system and company vehicles safely throughout the workday. Communicate with scheduled customers in-person, via text, and on the phone while presenting promotional items and services. Comply with all policies and standards while performing other duties as assigned.
Required Qualifications
- High School Diploma GED/Equivalent
- Valid state-issued driver's license
- Safelite SafeTechTM certification
- Must be 18 years of age or older
- Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
- Ability to stand for extended periods, work in tight spaces, bend and twist body
- Ability to use a variety of hand tools and power tools safely and effectively
- Ability to operate a motor vehicle in accordance with all federal, state and local laws
- Agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
- Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
- Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the Safelite Way of Fitting
- Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
- Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
- Problem-solving and ability to trouble-shoot issues, independently and collaboratively
- Ability to read, write and interpret the English language and technical directions
- Ability to communicate orally (via phone) and written (via computer or other electronic means)
- Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
- Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition
- Must be able to effectively lead and coach others
Desired Qualifications
- Safelite training
- Industry-leading tools and technology
- Experience with Safelite's tools and technologies, including: True Seal, Ezi-WireTM, Glass Table System (GTS), chemicals (as required bv the Safelite Way of Fitting), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology
- Passion for providing outstanding customer service and exceeding customer expectations
- Ability to communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers
- Clean customer vehicles after every job
- Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing
- Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service
- Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
- Ability to stand for extended periods, work in tight spaces, bend and twist body
- Ability to use a variety of hand tools and power tools safely and effectively
- Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
- Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
- Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
- Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the Safelite Way of Fitting
- Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
- Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
- Problem-solving and ability to trouble-shoot issues, independently and collaboratively
- Ability to read, write and interpret the English language and technical directions
- Ability to communicate orally (via phone) and written (via computer or other electronic means)
- Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
- Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)
- Must be able to effectively lead and coach others
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