Experience Specialist Lead | Start on August 27, 2026
$66,477–$66,477 year
On-siteRancho Mirage, California, United States
Job Summary
Lead and guide the Experience Desk team in organizing training for front desk, scheduling, and concierge operations while monitoring the Night Audit and Bell/Valet processes. Greet guests at arrival, check them into rooms, and manage itineraries by collaborating with Sensei Guides to build and adjust wellness packages throughout the stay. Resolve guest issues, troubleshoot operational glitches, and coordinate housekeeping and amenity deliveries based on personalized guest movements. Manage intra-departmental communication, confirm resort reservations, and maintain front-of-house inventory and standards.
Required Qualifications
- Experience in computer, reservations, and itinerary systems
- Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, dining reservations systems, Alice, and Outlook
- Detailed knowledge of Experience Specialist, Retail and Guest Services Roles
- Ability to pay close attention to detail with minimal supervision
- Ability to proactively sell products and services, comfortable with upselling of guest accommodations or treatments
- Bachelor's Degree or higher in Hospitality, Event Planning, Operations
- Experience working at a front desk, hotel concierge, hotel reservations, or call center
- Experience in Sensei ES, Guest Services, and Retail
- Knowledge or certification in nutrition, fitness, or massage modalities
Desired Qualifications
- with an interest in health and wellness
- comparable experience
- Incredibly organized
- ability to communicate effectively with guests and co-workers through verbal and written methods
- High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude
- exhibiting a willingness to help
- promoting positive interactions with guests
- Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus' teachings and writings
- Collaborative mentality and the ability to recognize how to get things done as a team
- Self-confidence and composure to accept critique, process it, and apply the learnings to improve
- Resourceful and adaptable, understanding that a big idea can come from anywhere
- Open to learning, developing new skills and professional experiences
- Loves a good challenge
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
- Collaborative and knows how to get things done as part of a team
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