Experience Researcher
$83,200–$83,200 year
On-sitePlano, Texas, United States
Job Summary
Lead end-to-end experience and design research, including discovery, methodology selection, study planning, fieldwork, analysis, and delivery of findings. Plan and conduct consumer interviews and qualitative activities to inform member experiences across products, services, and digital touchpoints. Select appropriate generative, evaluative, and usability research methods, moderate sessions, and synthesize complex qualitative data into clear reports and actionable recommendations. Build compelling narratives that bridge research insights with practical next steps while collaborating with product, design, and strategy partners. Manage multiple research projects in a fast-paced environment, ensuring stakeholder alignment on research-informed decisions.
Required Qualifications
- At least four years of demonstrated experience conducting consumer or experience research using a variety of qualitative and evaluative methods
- At least four years of experience leading end-to-end research activities, including methodology planning, consumer interviews, and qualitative data analysis
- At least four years of experience analyzing and synthesizing findings into concise reports, presentations, narratives, and actionable recommendations
- At least four years of experience applying generative, evaluative, and usability research approaches and selecting the appropriate method for each use case
- Hands-on experience with methods such as ethnography, contextual inquiry, concept or solution testing, evaluative walkthroughs, card sorting, and usability testing
- Demonstrated ability to explore relationships across data points, recognize meaningful patterns, and synthesize complex information into digestible insights
- Strong collaboration and interpersonal skills, including the ability to work effectively across functions and influence decision-making
- Excellent written, verbal, visual, and presentation skills, with the ability to communicate findings and recommendations to stakeholders at all levels, including senior and executive leaders
- Proactive, self-motivated, and able to prioritize and manage multiple projects while maintaining quality and rigor
- Bachelor's degree in psychology, human-computer interaction, UX research, cognitive science, or a related field
- Four additional years of relevant experience may be substituted for the degree, in addition to the minimum experience required for the role
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.