Experience Research Vice President
On-siteColumbus, Ohio, United States
Job Summary
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors, then analyze data using advanced quantitative and qualitative methods to translate insights into actionable recommendations. Facilitate surveys and interviews with users to gather information on user needs and desires, creating testing scenarios to refine products based on findings. Mentor and guide junior researchers and designers while fostering a culture of continuous learning. Monitor industry trends in user experience research methodologies to incorporate innovative techniques. Requires 5+ years in generative and evaluative user experience research with executive presence for stakeholder management.
Required Qualifications
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
- Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Desired Qualifications
- Expertise in mixed-methods research, with the ability to synthesize quantitative and qualitative findings into clear, actionable insights.
- Proven track record of leading large-scale employee or customer experience research programs within complex, matrixed organizations, translating business objectives into actionable research strategies and driving measurable outcomes.
- Executive presence and strong stakeholder management skills, with the ability to communicate complex research findings, influence decision making, and build alignment with senior leaders.
- Strong consultative and strategic thinking capabilities, with the ability to identify opportunities, challenge assumptions, and guide cross-functional teams toward user-centered solutions.
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