Experience Research Vice President
On-site · New York City, New York, United States
Job Summary
Lead the Experience Research function as VP within the Connected Commerce Chase Travel team, shaping research strategy and mentoring junior researchers and designers. Design and execute mixed-method studies (qualitative depth with quantitative scale) to uncover customer needs, preferences, and behaviors; translate findings into actionable recommendations, design principles, and product strategies; collaborate with UX designers, product managers, and data scientists to align on roadmaps; mentor junior researchers and designers; stay ahead of industry trends and drive continuous learning and knowledge sharing across the team; leverage expertise in ethnography, surveys, interviews, and advanced data analysis to inform product prioritization, storytelling, and executive-level decision-making across shopping, checkouts, and travel experiences.
Required Qualifications
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong emphasis on both quantitative and qualitative research methods
- Proven ability to employ diverse research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with a track record of implementing findings that enhance product or feature design
- Experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making and inform product prioritization
- Experience in designing high-quality research studies with an iterative approach, capable of adapting study parameters to meet evolving product design needs
- Proficient in connecting research insights across other business functions to maximize the impact of research efforts
- Strong ability to create compelling narratives, frameworks, and artifacts that drive alignment, prioritization, and executive decision‐making across multiple surfaces and journeys for senior leaders
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