Experience Research Vice President
On-site · Wilmington, Delaware, United States
Job Summary
Experience Research VP role focusing on shaping user experience insights across cybersecurity and technology controls products. Lead and execute comprehensive research studies to identify customer needs, translate findings into actionable recommendations, create journey maps and service blueprints, and communicate methodologies and strategic recommendations to leadership. Collaborate with cross-functional teams to prioritize product improvements, monitor industry trends, and apply advanced quantitative and qualitative methods to drive user-centered decision-making. Tools in scope include Figma, Monday.com, and Adobe Analytics. Located in Wilmington, DE, this role is a full-time, senior-level leadership position.
Required Qualifications
- 5+ years of experience in generative and evaluative user experience research
- strong focus on both quantitative and qualitative research methods
- proven ability to conduct ethnography, surveys, interviews, and advanced data analysis
- demonstrated knowledge of advanced qualitative methods and applying findings to product design
- experience collaborating with cross-functional teams including UX designers, product managers, and developers
- experience designing high-quality research studies with an iterative mindset
- experience using Figma, Monday.com, Adobe Analytics (preferred)
- ability to navigate ambiguity and align with stakeholders to maximize impact
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