Experience Research Senior Associate
On-site · New York City, New York, United States
Job Summary
Senior Experience Research Associate in Compliance conducts mixed-methods research (surveys, interviews, ethnography, and quantitative/qualitative methods) to uncover customer needs and translate findings into actionable insights that inform UX and product decisions. Partners with cross-functional teams to integrate user insights into product development, contributes to research strategy, stays current on industry trends, and ensures experiences are usable and compliant while connecting research outcomes to business goals and success metrics.
Required Qualifications
- 5+ years of experience in generative and evaluative UX research using advanced methods and techniques
- Proficiency in quantitative and qualitative research, including survey and interview design, ethnography, and data analysis
- Advanced knowledge of UX design principles, with emphasis on how ethnographic insights drive effective experiences
- Strong understanding of current research methodologies and how to apply them to inform design
- Excellent communication skills; ability to translate complex findings into clear, stakeholder-ready recommendations
- Demonstrated ability to work cross-functionally in fast-paced, regulated environments (e.g., Compliance)
Desired Qualifications
- Experience facilitating workshops and creating journey/service maps and executive-ready deliverables
- Proficiency with research and analysis tools (e.g., Qualtrics, UserTesting, Excel, R, Python)
- Experience in financial services, compliance, or other highly regulated domains
- Comfort presenting to senior stakeholders and influencing product direction through research storytelling
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