Experience Research Senior Associate
On-site · Columbus, Ohio, United States
Job Summary
Experience Research Senior Associate on the One Chase Experience team driving user insights across products and services. Conduct and lead advanced mixed-methods research (surveys, interviews, ethnography, quantitative and qualitative analysis) to identify customer needs and translate findings into actionable recommendations that inform product design, architecture, and functionality. Collaborate with cross-functional teams including design, content strategy, product development, technology, and data & analytics to integrate insights into development processes, develop experience research strategies aligned with business goals, and stay current with industry trends, including AI/LLM usage. Focus area includes understanding the Affluent customer segment to tailor products and experiences for customers and employees serving these customers; manage large qualitative data sets and drive human-centered strategies with consideration of downstream implications.
Required Qualifications
- 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
- Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
- Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
- Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
- Navigating a broad range of research tools and AI/LLM technologies to advance research efforts
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