Experience Research Senior Associate
On-site · Brooklyn, New York, United States
Job Summary
Senior Experience Research Associate in Digital Channels leading strategic UX research to identify user needs and translate insights into actionable product recommendations. Responsibilities include planning and managing research projects, advocating for user needs while balancing business goals and success metrics, collaborating with cross-functional teams to craft testing scenarios, maintaining a forward-looking research agenda on emerging technologies, synthesizing findings into artifacts to drive product strategy, improving research processes, and mentoring junior researchers and designers to foster a culture of continuous learning. Required skills emphasize a mix of quantitative and qualitative methods, portfolio-driven evidence of impactful studies, strong communication of findings, and familiarity with Design Thinking and UX research tools. Location is Brooklyn, NY (US); role is on-site.
Required Qualifications
- 3+ years or equivalent expertise of work experience in the UX research field
- Samples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé)
- Demonstrated knowledge of a range of quantitative and qualitative methods
- Experience in designing and executing high-quality, complex research studies with an iterative mindset
- Demonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making
- Ability to communicate and report research findings through artifacts and presentations
- Deep understanding of the Design Thinking methodology
- Familiarity with UX research tools (UserTesting, Dscout, etc.)
- General understanding of behavioral analytics
- Familiarity with survey design best practices
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