Experience Research Executive Director - Digital Channels
On-site · Wilmington, Delaware, United States
Job Summary
Lead a senior, cross‐functional team of experience researchers to design and execute research studies across digital channels; mentor and develop researchers; translate findings into practical, actionable recommendations to improve customer satisfaction and engagement; collaborate with technology, data & analytics, product, and design to shape research strategies and backlog; stay at the forefront of methodologies while guiding the evolution of research programs and their impact on user experience and design across products and services.
Required Qualifications
- 7+ years of experience in experience research, user experience design, or a related field, focusing on leading research initiatives and teams
- Demonstrated expertise in quantitative and qualitative research methods
- Advanced proficiency in survey and interview design, ethnography, and accessibility guidelines
- Proven ability to design a multi-faceted research program with multiple researchers supporting the focus
- Advanced leadership skills with mentoring, coaching, and developing diverse teams of experience researchers and UX designers
- Experience leading teams through ambiguity from front end to delivery and product evolution
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