Experience Programs Specialist

Coordinate and support enterprise-wide employee and member experience programs; manage program timelines, milestones, and deliverables to ensure consistent and successful implementation across the organization. Track, analyze, and report engagement and experience metrics, providing insights to support program effectiveness and decision-making. Assist in the development and execution of employee recognition, wellness, ambassador, and engagement initiatives that strengthen organizational culture and member satisfaction. Create and maintain executive presentations, communication materials, toolkits, and resources for leadership and frontline teams. Design visually compelling communications and program materials that align with organizational branding and communication standards. Partners with cross-functional stakeholders, including Operations, Marketing, Information Technology, Human Resources, and Clinical teams, to support enterprise experience initiatives. Facilitate effective communication among stakeholders to ensure alignment, awareness, and successful adoption of experience programs. Support program governance activities, including status tracking, documentation, meeting coordination, and follow-up actions. Contribute to the identification of process improvements and best practices that enhance employee engagement, member experience, and operational effectiveness. Assist with change management and communication efforts related to organizational experience initiatives. Ensure program activities, communications, and deliverables are completed accurately, on schedule, and in alignment with organizational goals. Remote role with occasional travel or in-person support. Participation in events, site visits, and enterprise initiatives.