Experience Partner 4
$112,000–$112,000 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Lead strategic engagements with high-profile Federal enterprise customers, driving cross-functional teams through pre-sales discovery, solutioning, and executive-level proposal development. Oversee complex, multi-phase program delivery while ensuring alignment across GXG, Implementation, Product, Engineering, and Support teams. Develop scalable consulting frameworks for team-wide adoption and conduct executive business reviews to support long-term transformation planning. Identify and drive strategic upsell and cross-sell opportunities, translating customer insights into product and service innovation recommendations. Represent Granicus in public forums and thought leadership events, mentoring Experience Partners to contribute to internal capability development. This role requires availability to travel to on-site Federal customer meetings across DC, Maryland, and Virginia, with a public trust clearance required.
Required Qualifications
- Bachelor's degree in Business, Public Administration, Communications, or related field
- 7-10 years of experience in senior consulting, customer success, or enterprise account management
- Proven success managing strategic client relationships and driving organizational growth
- Experience leading enterprise-scale digital transformation initiatives
- Must be U.S. citizens based in the Washington, DC area
- Must be able to obtain a public trust clearance
- Must be able to travel to on-site Federal customer meetings
Desired Qualifications
- Master's degree
- Expertise in customer experience, digital transformation, public sector consulting, and enterprise digital communications program management
- Demonstrated experience with Federal government operations, procurement, and policy environments
- Deep understanding of strategic account management and customer lifecycle frameworks
- Exceptional strategic thinking and executive communication skills
- Strong facilitation, negotiation, and public speaking abilities
- Proficiency in CRM, analytics, and project management platforms
- Ability to manage large-scale portfolios and influence organizational direction
- Ability to lead cross-functional teams and drive alignment across departments
- Ability to innovate and scale best practices across a distributed team
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