Experience Owner Lead

Experience Owner Lead role providing strategic leadership for Auto Physical Damage (APD)—overseeing repairable and total loss claims—driving end-to-end process optimization, estimating practices, repair cost accuracy, total loss valuation, title procurement, and salvage inventory. Partners with direct repair facilities and networks to drive consistency, efficiency, and outcomes; requires deep APD expertise (repairable and total loss), CCC estimating platform proficiency, and knowledge of DRP and repair facility partnerships. Leads modernization efforts by integrating AI and digital capabilities to improve accuracy, efficiency, and customer experience across the claims lifecycle; collaborates with Claims Operations, Modernization, and Quality leadership; mentors teammates; develops KPIs/KRIs and ensures regulatory alignment and data instrumentation. Remote/hybrid flexibility is noted for active-duty military spouses, but the role requires in-office presence four days per week across listed US locations.