Experience Manager

Job Summary

Required Qualifications

• •High school diploma or equivalency degree
• •Minimum of 2 years professional experience
• •Must maintain the highest level of customer service at all times
• •Ability to adapt to the ever-changing high volume retail while working in a cross-functional team environment
• •Must have the capacity to take initiative when problems arise
• •Flexibility to adapt in a variety of situations
• •Must have advanced attention to detail with the capability to prioritize and meet deadlines
• •Excellent written communication and documentation skills
• •Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management
• •Must have knowledge with MS Office including Outlook, Word, and Excel
• •Ability to multitask and have excellent organizational skills
• •Must be able to lead, support and contribute to team goals
• •Ability to work varied hours/days as business dictates
• •Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment
• •Efficient planning and ability to execute for results
• •Demonstrates ability to improve staff performance through motivation, training and setting clear expectations
• •Must have the ability to read and understand financial statements
• •Ability to adapt to the ever-changing retail environment while working in a cross-functional team
• •Takes initiative when problems arise and use independent judgment to take immediate corrective actions
• •Must be able to assist customers and team members as needed
• •Must adhere to all procedural guidelines set for the Front End Department
• •Must follow general administrative compliance
• •Must maintain a friendly, energetic demeanor
• •Must be able to provide a positive checkout experience
• •Must be able to transform customer service opportunities into positive solutions
• •Must be able to work with all departments to ensure and maintain a positive customer experience
• •Must be able to ensure cleanliness and appearance of customer-facing areas, parking lot and store exterior
• •Must be able to ensure the safety of team members, customers, and company assets
• •Must be able to review weekly sales and labor projections for the Front End department
• •Must be able to maximize sales and profits
• •Must be able to ensure department operations are within the labor percent allowed
• •Must be able to monitor and control all costs and expenses
• •Must be able to maintain proper ordering and inventory control
• •Must be able to control shrink
• •Must be able to manage the Front End Department including developing, scheduling, and initiating required performance reviews
• •Must be able to ensure team is trained on all policies and procedures
• •Must be able to manage E-commerce Compliance
• •Must be able to ensure top quality items are picked and provided to the customers in a timely manner
• •Must be able to oversee shift operations including writing and/or approving department coverage, work schedules, and lane assignments
• •Must be able to ensure compliance by following food safety protocols when handling products
• •Must be able to communicate scanning/pricing errors following outlined processes
• •Must be able to submit the proper paperwork for new hires, terminations, and other changes
• •Must be able to ensure employee records are appropriately documented in accordance with state law
• •Must be able to complete daily cash office duties
• •Must be able to report discrepancies or suspicious activities to the Store Director
• •Must be able to reconcile monthly vendor statements
• •Must be able to maintain detailed vendor invoice files
• •Must be able to partner with Regional HR Manager for employee benefits, payroll, and leave of absence issues
• •Must be able to maintain store job requisitions
• •Must be able to support leaders through hiring/onboarding process as needed
• •Must be able to demonstrate the ability to improve staff performance through motivation, training and setting clear expectations
• •Must be able to take initiative when problems arise
• •Must be able to adapt to the ever-changing high volume retail while working in a cross-functional team environment
• •Must have the capacity to take initiative when problems arise
• •Must have advanced attention to detail with the capability to prioritize and meet deadlines
• •Must have knowledge with MS Office including Outlook, Word, and Excel
• •Must be able to lead, support and contribute to team goals
• •Must be able to work varied hours/days as business dictates
• •Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment
• •Must have the ability to read and understand financial statements
• •Must be able to take initiative when problems arise and use independent judgment to take immediate corrective actions
• •Must be able to adapt to the ever-changing retail environment while working in a cross-functional team
• •Must be able to assist customers and team members as needed
• •Must adhere to all procedural guidelines set for the Front End Department
• •Must follow general administrative compliance
• •Must maintain a friendly, energetic demeanor
• •Must be able to provide a positive checkout experience
• •Must be able to transform customer service opportunities into positive solutions
• •Must be able to work with all departments to ensure and maintain a positive customer experience
• •Must be able to ensure cleanliness and appearance of customer-facing areas, parking lot and store exterior
• •Must be able to ensure the safety of team members, customers, and company assets
• •Must be able to review weekly sales and labor projections for the Front End department
• •Must be able to maximize sales and profits
• •Must be able to ensure department operations are within the labor percent allowed
• •Must be able to monitor and control all costs and expenses
• •Must be able to maintain proper ordering and inventory control
• •Must be able to control shrink
• •Must be able to manage the Front End Department including developing, scheduling, and initiating required performance reviews
• •Must be able to ensure team is trained on all policies and procedures
• •Must be able to manage E-commerce Compliance
• •Must be able to ensure top quality items are picked and provided to the customers in a timely manner
• •Must be able to oversee shift operations including writing and/or approving department coverage, work schedules, and lane assignments
• •Must be able to ensure compliance by following food safety protocols when handling products
• •Must be able to communicate scanning/pricing errors following outlined processes
• •Must be able to submit the proper paperwork for new hires, terminations, and other changes
• •Must be able to ensure employee records are appropriately documented in accordance with state law
• •Must be able to complete daily cash office duties
• •Must be able to report discrepancies or suspicious activities to the Store Director
• •Must be able to reconcile monthly vendor statements
• •Must be able to maintain detailed vendor invoice files
• •Must be able to partner with Regional HR Manager for employee benefits, payroll, and leave of absence issues
• •Must be able to maintain store job requisitions
• •Must be able to support leaders through hiring/onboarding process as needed

Desired Qualifications

• •2-3 years grocery retail experience in Office Management department processes and procedures
• •Previous experience in a natural foods industry
• •Accounting and cash handling background
• •Knowledge of Workday
• •Knowledge of Kronos UKG