Experience Management Intern
HybridMexico City, Mexico City, Mexico
Job Summary
Conduct structured analyses to measure the impact of driver enforcement and education systems by tracking compliance, service scores, and audit outcomes over time. Lead service-level measurement initiatives to assess driver compliance and service quality, building analytical tools and dashboards for ongoing monitoring. Support process documentation across operating workflows, including audit SOPs, scoring criteria, and escalation flows, ensuring institutional knowledge is captured in structured formats. Identify opportunities to automate repetitive processes using AI tools and implement those automations with team guidance. Collaborate with Supply Development and Driver Ecosystem to share audit findings and support cross-functional decision-making. This hands-on internship supports Premier's quality audit function as the team refines its driver enforcement and education systems.
Required Qualifications
- Currently pursuing a degree in Economics, Engineering, Data Science, or a related field
- Strong analytical skills and a data-driven mindset
- Intermediate Excel skills at minimum
- Strong written communication skills in Spanish and English
- A structured, detail-oriented working style
- Genuine curiosity about how driver behavior, service quality, and program design connect to each other
Desired Qualifications
- basic SQL
- Hands-on experience using AI tools to automate processes, generate documentation, or accelerate analytical work
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