Experience Lead
On-siteHarewood, Canterbury, New Zealand
Job Summary
Experience Lead at Travvia's Christchurch Branch (casual) responsible for delivering standout customer experiences, ensuring fleet readiness, and supporting branch operations. You’ll be the point of contact for customers, coordinate servicing and repairs with mechanics and suppliers, contribute to efficiency and customer satisfaction projects, and foster a strong safety culture while leading by example. The role emphasizes hands-on, people-first service, ownership, teamwork, problem-solving, calm communication under pressure, and flexibility to rostered shifts including weekends and public holidays. Remote work is not requested for this location, with in-person obligations at Harewood, Canterbury, NZ (postal code 8051).
Required Qualifications
- Strong customer service or hospitality experience
- Confidence handling customer conversations and resolving issues
- A practical understanding of health and safety
- Flexibility to work rostered shifts, including weekends and public holidays
- A genuine passion for creating great experiences
Desired Qualifications
- Strong customer service or hospitality experience
- Confidence handling customer conversations and resolving issues
- Practical understanding of health and safety
- Flexibility to work rostered shifts, including weekends and public holidays
- Genuine passion for creating great experiences
- Ability to take ownership and work with a team
- Comfort in fast-paced environments
- Problem-solving skills
- Excellent communication skills
- Team leadership or mentoring abilities (leadership qualities)
- Ability to thrive in a casual, hands-on role
- Customer journey design or improvement mindset
- Fleet readiness and operations awareness
- Safety culture advocacy
- Adaptability and resilience
- Cross-functional collaboration with mechanics and suppliers
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