Experience Lead
On-siteFrankton, Otago, New Zealand
Job Summary
Ensure every customer interaction reflects the Travvia, JUCY, and Star RV brand by answering queries, processing bookings, and resolving complaints with care. Maintain fleet readiness by verifying vehicles meet safety standards, coordinating with mechanics on maintenance priorities, and ensuring all units are clean and compliant before dispatch. Support branch and company projects to drive efficiency and customer satisfaction while actively promoting health and safety practices across the team. This role requires rostered shifts including weekends and public holidays, with a casual employment arrangement. You will work directly with the Branch Manager and Team Leader to deliver memorable experiences for travelers at the Queenstown Branch.
Required Qualifications
- Strong customer service and conflict management skills
- A solid understanding of health and safety practices
- The flexibility to work rostered shifts, including weekends and public holidays
Desired Qualifications
- experience in customer service, hospitality, tourism, or a similar environment
- organised
- proactive
- calm under pressure
- a natural ability to problem-solve
- communicate clearly
- take pride in your work
- enjoy learning
- aren't afraid to roll up your sleeves
- understand how your actions impact both customers and teammates
- always looking for ways to improve
- a genuine passion for delivering great experiences
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