Experience Guide (Front Desk Associate)
$35,360–$66,560 year
On-site · Roseville, California, United States
Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests, booking appointments, promoting memberships and retail offerings, customizing the guest’s massage, and handling payment for services performed. Responsibilities also include opening/closing the boutique per standard procedures, resolving guest issues, maintaining guest areas, collaborating with leadership to implement best practices, and driving top-level service and sales for enhancements, memberships, and gift cards.
Required Qualifications
- Sales and service-related experience preferred
- Excellent guest service skills
- Strong communication skills
- Team player
- Detail-oriented
- Problem-solving and troubleshooting abilities
- Ability to work in a fast-paced environment
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