Experience Excellence Manager
$40,000–$100,000 year
On-siteBengaluru, Karnataka, India
Job Summary
Manage end-to-end household operations for multiple clients by handling requests for groceries, maintenance, and last-minute changes through prompt communication. Coordinate with vendors such as cooks, cleaners, electricians, and delivery partners to ensure timely execution while monitoring needs, tracking inventory, and proactively arranging restocking. Document processes, identify inefficiencies, and contribute to building structured operational workflows to support special occasions and guest management. Ensure high-quality service delivery and client satisfaction at all times while maintaining seamless day-to-day functioning. This high-ownership role focuses on proactive planning and execution to create a smooth, stress-free living experience.
Required Qualifications
- Bachelor's degree in any related field
- Minimum 2 to 5 years of experience in customer experience, operations, concierge, hospitality, EA/PA, or similar roles
- Experience in luxury hospitality, aviation, premium customer experience, or concierge services
- Exposure to vendor management and operations coordination
- Experience working in startup or dynamic environments
- Strong communication skills and comfortable using WhatsApp and client interaction tools
- Highly organized with strong multitasking and problem-solving abilities
- Ability to work in a fast paced, unstructured startup environment
- Comfortable working in shift based roles and weekends
- Proficiency in basic tools such as Google Sheets and tracking systems
- Ability to take ownership and handle responsibilities independently
- Fluency in Hindi or Kannada is an added advantage
Desired Qualifications
- Homemakers with strong household management experience and willingness to work full time
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