Experience Designer (Senior)
$85,000–$125,000 year
HybridVancouver, British Columbia, Canada
Job Summary
Senior Experience Designer leads the strategy, design, and delivery of digital products, services, and customer experiences within an agency/consultancy. Responsibilities include leading research (user, customer, competitive, and market), planning stakeholder interviews and workshops, guiding concepting and service design, developing personas and journey maps, defining product strategies and roadmaps, establishing KPIs and analytics strategies, building client relationships, mentoring colleagues, and leveraging AI to enhance experiences and operational optimization. Requires 5+ years in an agency/consultancy, a strong portfolio across complex engagements, exceptional communication and facilitation skills, ability to connect customer needs to business outcomes, experience with AI-enabled decision-making, and a collaborative leadership style. This is a hybrid role based in Vancouver, BC, with the ability to travel within the US and Canada.
Required Qualifications
- 5+ years designing and delivering digital products, services, and customer experiences within an agency or consultancy environment
- A portfolio demonstrating exceptional strategic thinking, systems thinking, and craft across complex client engagements
- Excellent communication, facilitation, and consulting skills, with confidence to influence executive stakeholders, navigate ambiguity, and build trusted relationships
- Deep understanding of business, brand, and technology, able to clearly connect customer needs to meaningful business outcomes
- Experience using research, analytics, behavioral data, and AI to inform decision-making, optimize experiences, and identify new opportunities for customer and business value
- A collaborative leadership style with a passion for mentoring others and contributing to a culture of ambition, curiosity, craft, and excellence
- Strong understanding of how AI is reshaping the customer experience and organizational workflows
- Curiosity and ambition to challenge convention and create distinctive, brand-led experiences that differentiate our clients
Desired Qualifications
- Portfolio demonstrating strategic thinking and craft across complex client engagements
- Experience designing digital products, services, and customer experiences within an agency/consultancy
- Excellent communication, facilitation, and consulting skills
- Ability to connect customer needs to business outcomes across brand and technology
- Experience using research, analytics, behavioral data, and AI to inform decisions
- Mentorship and collaboration skills with a culture of curiosity and excellence
- Strong understanding of AI's impact on customer experience and workflows
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