Experience Designer (Senior)
$85,000–$125,000 year
RemoteToronto, Ontario, Canada
Job Summary
Senior Experience Designer role leading the strategy and design of digital products, services, and customer experiences within an agency or consultancy. Move fluidly between research, service design, product thinking, UX, and facilitation to help clients define the right problems and design the right solutions. Lead the strategy, concepting, service design, and experience strategy; develop personas, customer journeys, service blueprints, user flows, wireframes, and prototypes. Define product roadmaps, KPIs, analytics strategies, and optimization frameworks; build trusted client relationships; mentor colleagues; and leverage AI to elevate work through AI-enabled customer experiences, personalization, automation, and operational optimization. Requires 5+ years in an agency/consultancy context, a strong portfolio, excellent communication and facilitation skills, and a deep understanding of how AI intersects with customer experience and business goals. This is a remote role with a Toronto preference, with travel within the US and Canada."} }{
Required Qualifications
- 5+ years designing and delivering digital products, services, and customer experiences within an agency or consultancy environment
- A portfolio demonstrating exceptional strategic thinking, systems thinking, and craft across complex client engagements
- Excellent communication, facilitation, and consulting skills, with confidence to influence executive stakeholders, navigate ambiguity, and build trusted relationships
- Deep understanding of business, brand, and technology, able to clearly connect customer needs to meaningful business outcomes
- Experience using research, analytics, behavioral data, and AI to inform decision-making, optimize experiences, and identify new opportunities for customer and business value
- A collaborative leadership style with a passion for mentoring others and contributing to a culture of ambition, curiosity, craft, and excellence
- Strong understanding of how AI is reshaping the customer experience and organizational workflows
- Curiosity and ambition to challenge convention and create distinctive, brand-led experiences that differentiate our clients
- The salary range for this role is $85,000 – $125,000.
- This is a remote position with a preference for candidates in Toronto. Candidates should be residents of Toronto and able to travel within the US and Canada.
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